Cognitive Bias: Why Smart Travelers Do Dumb Things

Tue. August 14| 10:30 AM - 11:00 AM | Meeting Room 6E Upper Level

As a travel manager you take your duty of care responsibility seriously. Your organization has made sure its policy reflect Duty of Care requirements; travelers' itineraries are used to inform prior to leaving as well as support outreach and response in the event of a crisis. Yet even with these best practices in place some of your most experienced travelers inevitably get into harm's way. The study of behavior may help explain why: human beings tend to make inaccurate judgments about future probabilities in predictable ways. These tendencies toward faulty judgments are called cognitive biases and can cause travelers to underestimate their risk and overestimate their ability to mitigate hazards. Attend this session if you want to learn more about how we make risk-related decisions and what leading organizations are doing to better equip their travelers.

Type: Education Session

Track: Risk/Duty of Care


Greeve, Ray

Greeve, Ray

Corporate Vice President, CSD

New York Life Insurance Company


Daniel, Tim

Daniel, Tim

International SOS